askUS Service Description
The askUS system provides users with a web portal for accessing a wide variety of Berkeley Lab Operations business services. From the askUS portal users can access and submit structured service requests (catalog items), ask process questions or report problems (help desks), and read process-related information (knowledge articles). Service provides (fulfillers) are provided tools to access, process and respond to customer requests. The IT askUS team supports the development and maintenance of the askUS system and as well as controlling service provider access.